support

How can we help?

Self-serve the common fixes below, or email us with your order number and we'll take it from there.

support@esim-2.example

3 resources

Quick links

Installation guide

Scan, tap, or type — every way to install.

Supported devices

Check if your smartphone is compatible.

FAQ

Answers to commonly asked questions.

activation code

Your activation code, three ways

Your order page shows a QR code, a one-tap install link, and the individual fields your phone asks for. They're the same eSIM — you only need one to work.

An eSIM installs only once. Don't delete it from your phone until your trip is over — the code can't be redeemed a second time.

Read the full installation guide

Scan the QR code

Needs a second screen

Open your order on a laptop or another phone, then scan it with the phone that will use the eSIM. A phone can't scan a code shown on its own screen.

Tap "Install on this iPhone"

iOS 17.4 and newer

Open your order page on the iPhone itself and tap the install button. iOS passes the code straight to the installer.

Enter the details manually

Works on every device

Choose "Enter details manually," then copy the SM-DP+ address and the activation code from your order page. Leave any confirmation-code field blank.

5 common issues

Troubleshooting

Can't scan the QR code

Symptoms

Only one phone availableCamera won't focusQR code on the same screen

Solutions

A phone can't scan a QR code shown on its own screen
Open your order on a laptop or second phone, then scan it
On iPhone (iOS 17.4+), tap "Install on this iPhone" instead
Or enter the SM-DP+ address and activation code by hand

eSIM won't install

Symptoms

Installation failsError message appearsInvalid activation code

Solutions

Ensure you have a stable WiFi connection
Check that your device is carrier-unlocked
Copy the code with the copy button — a single typo will fail
Make sure you haven't already installed this eSIM

No signal at destination

Symptoms

No data connectionRoaming not workingNetwork unavailable

Solutions

Enable your eSIM line in Settings → Cellular
Turn on Data Roaming for the eSIM line
Toggle Airplane Mode on and off
Manually select a network carrier

Didn't receive eSIM email

Symptoms

No email after purchaseCan't find QR codeEmail is empty

Solutions

Your QR code always lives on your order page — go to Orders
Check your spam or junk folder for the confirmation
Search for emails from our domain
Contact support with your order number

Data running out quickly

Symptoms

Data depleting fastUnexpected usageApps using too much data

Solutions

Disable automatic app updates over cellular
Turn off background app refresh
Use WiFi whenever available
Check data usage in Settings

View all FAQs

Getting a faster answer

General inquiries

Questions about plans, coverage, etc.

Urgent issues

Put "Urgent" and your order number in the subject

Business inquiries

Looking for bulk orders, corporate plans, or partnership opportunities?

business@esim-2.example

Your activation code, three ways

Your order page shows a QR code, a one-tap install link, and the individual fields your phone asks for. They're the same eSIM — you only need one to work.

An eSIM installs only once. Don't delete it from your phone until your trip is over — the code can't be redeemed a second time.

Read the full installation guide

Troubleshooting

Can't scan the QR code

Symptoms

Only one phone availableCamera won't focusQR code on the same screen

Solutions

A phone can't scan a QR code shown on its own screen
Open your order on a laptop or second phone, then scan it
On iPhone (iOS 17.4+), tap "Install on this iPhone" instead
Or enter the SM-DP+ address and activation code by hand

eSIM won't install

Symptoms

Installation failsError message appearsInvalid activation code

Solutions

Ensure you have a stable WiFi connection
Check that your device is carrier-unlocked
Copy the code with the copy button — a single typo will fail
Make sure you haven't already installed this eSIM

No signal at destination

Symptoms

No data connectionRoaming not workingNetwork unavailable

Solutions

Enable your eSIM line in Settings → Cellular
Turn on Data Roaming for the eSIM line
Toggle Airplane Mode on and off
Manually select a network carrier

Didn't receive eSIM email

Symptoms

No email after purchaseCan't find QR codeEmail is empty

Solutions

Your QR code always lives on your order page — go to Orders
Check your spam or junk folder for the confirmation
Search for emails from our domain
Contact support with your order number

Data running out quickly

Symptoms

Data depleting fastUnexpected usageApps using too much data

Solutions

Disable automatic app updates over cellular
Turn off background app refresh
Use WiFi whenever available
Check data usage in Settings